Cut Costs, Spur Growth and Rejuvenate the Customer Experience Through Digital Transformation

  • “The pandemic didn’t necessarily introduce companies to DX. However, it rapidly accelerated the importance of digital projects seemingly overnight, as 69% of companies’ board of directors say the effects of Covid-19 have accelerated digital business initiatives.
  • It is unprecedented for any project on an executive’s list of priorities to make this overnight jump to the top, and now these digital projects are flourishing in three distinct value areas: cost, growth and customer experience.
  1. Cut costs to model DX for future success
  2. Spur growth with digital-driven programs
  3. Rejuvenate the customer experience”

https://www.entrepreneur.com/article/369705

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