An Insider’s View of Humana’s AI Program

“The organization is a hub-and-spoke model, he explained, with data governance, data analytics, and data science groups building horizontal platforms. But there were also a number of vertical units, he said, with integrators and product managers. Amid this team structure, some of the truly key team members were those professionals who understood the business process and could translate customer needs to the data scientists and engineers.
Kierner noted that it was important to measure the projects’ successes and report the value of them, but it was not a simple task. He took it in a few different stages. First he measured how many users were moving to the new platforms. Next, the team measured how many times a member touched an AI-empowered ‘touch point.’”