Tag: Amazon
A Decade of Dramatic Change in Digital Customer Experience
“In 2019, SOTI’s Annual Connected Retailer Survey indicated that US consumers prefer speed and convenience when shopping, and 73% of those surveyed favored self-service technologies that improve the shopping experience and reduce interactions with staff. Michael Wallace, senior manager of Amazon Connect Scaling Solutions Architecture at Amazon Web Services (AWS), told CMSWire that the 2022…
Amazon reveals how it’s using AI to transform the retail experience
“Amazon.com today showcased the multiple ways in which artificial intelligence-based machine learning and computer vision algorithms are being combined with synthetic data to improve key retail automation technologies such as Just Walk Out, Amazon One and Amazon Dash Cart. AI also helps to provide better customer recommendations. For instance, shoppers at Amazon Style, the company’s…
Check out the shopping experience at Amazon’s new retail clothing store
https://youtu.be/c67K8JO1WJE “Customers enjoy doing a mix of online and in-store shopping, and that’s no different in fashion,” Simoina Vasen, the managing director of Amazon Style, told CNN. “There’s so many great brands and designers, but discovering them isn’t always easy.” https://www.digitaltrends.com/news/amazon-first-clothing-store-in-california/?amp
Cyber Monday hits sales high for 2021, with one in three shoppers buying online
“People looking to scoop up Cyber Monday deals spent 1.4% less this year than last, according to the Adobe Digital Economy Index, with online sales in the US on Monday totaling $10.7 billion. Salesforce had a different result for Cyber Monday, saying sales rose 3% from 2020 to $12.3 billion this year. Salesforce said spending…