“What if cutting-edge technology — technology not yet in mainstream banking, but arguably headed there with firm speed — could replicate in a significant and meaningful way, the old reality of having a banker who not only has the time to deal with customers one on one, but knows them deeply as individuals? It seems counterintuitive,…
Month: November 2018
Professional-tier customers were able to accelerate their social media following by close to 200%
“With Sensai, businesses can finally navigate the complex, algorithm-driven world of social media marketing, with practical guidance generated by “augmented intelligence,” a sophisticated and robust blend of human experts and A.I. Among 30,000 Sensai beta signups, active Professional-tier customers were able to accelerate their social media following by close to 200%, compared with similar customers who didn’t actively use…
Survey: 9-in-10 respondents using AI improved speed of complaint resolution
PHOTO: ELENA KOYCHEVA “The technology itself is used primarily to enhance efficiency, though leading CX firms use AI “to bring a deeper level of customer understanding, driving customization and a personalized journey.” Nine-in-10 survey respondents said since incorporating AI, they had seen measurable improvement in the speed of complaint resolution. Eight-in-10 said AI had enhanced…
Holiday season is good time to put AI to work for e-commerce (Andy Betts)
“Gartner expects that by 2021, early adopter brands that redesign their websites to support visual and voice search will growtheir digital commerce revenue by 30 percent. Shopping cart abandonment is an industry-wide scourge. It’s estimated that upwards of 70 percent of online shopping carts are abandoned before customers complete their purchases. there’s a correlation between the lack of…
Andrew Ng launches ‘AI for Everyone,’ a new Coursera program aimed at business professionals
“Ng’s new course is available through Coursera, appropriately, and launches on November 14. And while it’s open to anyone, it’s principally geared toward business professionals who want to “better understand AI” and how it can impact their business — that is to say, executives interested in learning to select AI projects that’ll yield a return. “Artificial intelligence will…