© PESHKOVA – ADOBE STOCK “So anyone interested in CX trends should pay close attention to the latest Customer Experience Index report from Forrester Research. The annual survey asks nearly 120,000 U.S. consumers to rank 287 brands across 19 industries, focusing on how their company-specific experiences impact brand loyalty. The alarming surprise was that the aggregate…
Month: February 2019
Is South Africa ready for large-scale process automation?
“2019 is the year in which automation technologies take centre stage, Forrester Research predicts. In addition, Forrester predicts that intelligent automation (IA) will replace one-fifth of service desk interaction, with automation eliminating 20% of all such interactions by end-2019. However, the automation economy is also expected to create new jobs such as that of bot…
3 things we learned from Facebook’s AI chief about the future of artificial intelligence
Facebook’s chief AI scientist Yann LeCun “The International Data Corporation indicates global spending on AI systems is expected to hit $US77.6 billion in 2022, more than tripling the $US24 billion forecast for 2018. A key element in advancing the field of artificial intelligence, particularly when it comes to deep learning, will be ensuring that there’s…
Statistician raises red flag about reliability of machine learning techniques
“Dr Genevera Allen, associate professor of statistics, computer science, and electrical and computer engineering Rice University in Houston, Texas has discussed this topic She warned that researchers in the field of machine learning have spent so much time developing predictive models that they have not devoted enough attention to checking the accuracy of their models,…
AI-powered banking experiences
“Banks are equally capable of using their extensive knowledge and data about customers to aggregate it in digital channels, but it needs to be made contextual. Banking has its own success stories, but these tend to come from the disruptors. Take the example of Revolut, which doesn’t believe in branches and invites allows new customers…