“Brazilian bank Bradesco has reached 100 million interactions through its artificial intelligence platform and aims revenue generation through the channel in 2019. Bradesco is the second-largest private bank in Brazil, with over 71 million customers. It has seen a four-fold increase in the number of users of its AI service during the year starting February…
Month: April 2019
AI Is On Track To Send Millions Of Bank Workers To Eternal Call Waiting
“Bankers hope to eliminate most customer service reps by digitizing the processes they perform. You might have noticed the prevalence of self-service menus online. With the right software, it’s easy to cancel a lost credit card without ever talking to anyone. The next step is implementing the right AI software, to help assist customers who want…