Artificial IntelligencePHOTOGRAPH BY DEAN HOCHMAN “When it comes to automating customer conversations with chatbots and AI-driven virtual agents, the real value of that automation may well be in generating revenue and growth, not in cutting headcount. Casual dining chain TGI Fridays decided to reach out to millennials with an irreverent, brand-appropriate chatbot. It has worked…
Month: June 2019
When AI Becomes a Part of Our Daily Lives – HBR
YAGI STUDIO/GETTY IMAGES “There are more than 7,111 known living languages in the world today, according to Ethnologue. Not only will they need to anticipate what we need before we ask, they also need to understand the context of our conversations and react accordingly. Through collating an abundance of data sources, AI has the ability…
Small banks need to plug the data gap
“A research paper from MIT and the Institute for Data, Systems, and Society involving predictive modeling experiments found that synthetic data delivered similar results to authentic data 70% of the time.” https://www.americanbanker.com/opinion/small-banks-need-to-plug-the-data-gap
Why Businesses Keep Failing to Make the Most of AI
“By purchasing new technology before designing a strategy to make the most of it, companies attempting to get ahead of their industries ironically set themselves back. To correct this misguided approach, businesses must design real, actionable strategies before they let AI take the wheel. To avoid that fate and design a strategy that gets the…