“Next best action involves the question, “What next step should we take for the customer?” Next best offer asks, “Which is the offer that is going to help and appeal to the customer the most right now?” Next best product identifies the items from your company’s catalog that would be the most logical for the…
Month: May 2022
The Complex Relationship Between Chatbots and Bank Call Centers
“Making digital banking experiences convenient and easy should be a top priority for all financial institutions. With over 75% of the U.S. population banking online in 2022, according to eMarketer, ensuring that digital experiences are frictionless is imperative to providing overall satisfaction with your customer service. Many banks and credit unions recognize the growing pain…
Unleashing the power of machine learning models in banking through explainable artificial intelligence (XAI)
“The emerging field of explainable AI (or XAI) can help banks navigate issues of transparency and trust, and provide greater clarity on their AI governance. XAI aims to make AI models more explainable, intuitive, and understandable to human users without sacrificing performance or prediction accuracy. Explainability is also becoming a more pressing concern for banking…
Level Up Your AI Skillset and Dive Into The Deep End Of TinyML
“One prevalent use of ML on microcontrollers (TinyML) includes wake word detection, which is also known as keyword spotting. For example, if you say “Alexa” or “Hey Siri,” your phone or nearby smart speaker may come to life, waiting for further instructions. The smart speaker uses two types of machine learning. The first kind is…
Uber Eats pilots autonomous delivery with Serve Robotics, Motional
“Uber Eats is launching two autonomous delivery pilots in Los Angeles on Monday with Serve Robotics, a robotic sidewalk delivery startup, and Motional, an autonomous vehicle technology company.” https://techcrunch.com/2022/05/15/uber-eats-pilots-autonomous-delivery-with-serve-robotics-motional/amp/