“Three important reasons why 2023 will be the year of the chatbot—or conversational AI, more broadly—include: 1) The need to improve digital service; 2) The need to improve the employee experience; and 3) Banks will experiment with ChatBPT.” https://www.forbes.com/sites/ronshevlin/2023/02/01/thanks-to-chatgpt-2023-is-the-year-of-the-chatbot-in-banking/amp/
