Why Incremental Progress on AI in Banking Will Be the Best Way Forward “In our incremental AI landscape, choosing partners that value a financial institution’s relationship with its employees (and those employees’ relationships to customers) will be critical. Humans will play a significant part in banking processes for a long time – as they should,…
Month: April 2025
Ai Weekly – April 20
Limiting the risky side of AI in financial services “Companies aren’t the only ones embracing AI; their employees are, too. For example, Salesforce found that 55% of employees used unapproved generative AI (gen AI) tools at work. Nearly 70% of that same population have never completed, let alone received, training on how to use gen AI…
How Bank of America scaled AI
“Bank of America has reached a major milestone in its AI journey: More than 90% of its 213,000 employees now leverage the Erica for Employees virtual assistant, the company said in a Tuesday announcement. The AI-powered tool was rolled out in 2020 to ease IT administrative processes when pandemic concerns drove a pivot to remote work….