“Adaptive Experiences Create Segments of One Algorithmic personalization has become baseline expectation, with customers increasingly expecting products and services tailored to unique preferences. However, only 21% of banking customers report being fully satisfied with personalization they currently receive. Market leaders will pioneer next-generation adaptive customer experience interfaces where personalization emerges dynamically, with customer journeys shaped…
Month: January 2026
Purdue unveils comprehensive AI strategy; trustees approve ‘AI working competency’ graduation requirement
“Purdue University…unveiled a broad strategy of AI@Purdue across five functional areas: Learning with AI, Learning about AI, Research AI, Using AI and Partnering in AI. A key element of the comprehensive plan came as the Board of Trustees approved a first-of-its-kind plan in the country to introduce an “AI working competency” graduation requirement for all undergraduate students…
Apple picks Google’s Gemini to run AI-powered Siri coming this year
“The deal is another major indicator of growing trust in Google’s accelerating AI agenda and comeback against OpenAI. In 2025, the search giant logged its best year since 2009 and surpassed Apple in market capitalization last week for the first time since 2019.” Read more >>
Banking on AI: Risk, readiness, and the next frontier
“The Texas Responsible Artificial Intelligence Governance Act, which will become effective on January 1, 2026, applies across industries to AI systems used in business, commerce, healthcare, government, and consumer interactions. The Act broadly prohibits any discriminatory or manipulative practices and improper handling of personal information in the use of AI — exempting financial institutions only to…
Modern banking, reinvented: CIBC’s blueprint for successful AI transformation
“A framework any leader can apply CIBC’s journey offers a clear, actionable model for enterprises in any regulated industry: Read more >>