“‘There are two races in AI at the moment,’ she said. ‘One is to apply AI to the business models, which we all have to do as that will help drive revenue growth.’…The second race was a defensive one to fortify the financial ecosystem against sophisticated threats. ‘These AI models are very powerful, and our…
Month: July 2026
How gen AI agents threaten retail banks’ customer relationships
“Bank customers’ behavior is shifting from just searching the internet for financial information to asking gen AI for more definitive information about what to do with their money.2 Banks should consider building on classic SEO by developing robust generative engine optimization (GEO) capabilities. Unlike SEO—which focuses on driving traffic—GEO is designed to ensure inclusion and correct…