“Bain & Company’s latest survey of almost 30,000 banking customers in 11 countries found that the respondents who agreed that their bank personalizes the experience are more likely to reward it with a higher NPS. There’s a 123-point difference in NPS between respondents who strongly agree that their bank interacts based on knowing who they…
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American banks dominate AI transformation race
“‘Maintaining a ‘wait and see’ approach to AI innovation looks increasingly risky given the pace at which the leaders are accelerating away from the rest of the field,’ Annabel Ayles, co-founder and COO of Evident, said by email. ‘While AI innovation comes at a cost, it is cheap if measured as the cost for survival,’…
“Every single” Amazon team is working on generative AI, says CEO
“Jassy said during the company’s Q2 earnings call on Thursday that ‘every single one’ of Amazon’s businesses had ‘multiple generative AI initiatives’ going on. He called AI a ‘significant investment and focus’ for the company, adding that the tech was going to be ‘at the heart of what we do.’” https://www.businessinsider.com/amazons-teams-working-generative-ai-ceo-says-andy-jassy-2023-8?amp
Tim Cook calls AI ‘absolutely critical’ to Apple products
“‘If you think about WWDC in June, we announced some features that will be coming in iOS 17 this fall, like Personal Voice and Live Voicemail. Previously, we announced life-saving features like Fall Detection and Crash Detection and ECG ,’ said Cook on Thursday. ‘None of these features that I just mentioned and many, many…
‘CMOs have 5 years to adapt’: how brands are navigating AI in a changing content landscape
“For Ricky Ray Butler, chief executive officer at BENlabs, there is no debate. ‘This is a bold opinion, but I do believe that in the next five years, marketing leaders will be the leaders of AI in organizations,’ he says. That belief comes down to the vast amounts of untapped data at their disposal. ‘ChatGPT,…