“Looking at February 2026 versus February 2025, Gemini apparently grew by roughly 643% year-over-year. Compare that to ChatGPT’s 37% and you can see the absolutely massive difference. Of course, growth doesn’t necessarily mean “biggest,” but it does show that Google’s offering is gaining popularity among users where options such as ChatGPt and Perplexity (39%) have…
Modernize Ruthlessly or Surrender the Customer Relationship
“Personalization Becomes Strategic According to the report, personalization is now the primary customer expectation. Thirty-eight percent of institutions report that improved service and personalized experiences are their customers’ top demand. The good news is institutions are already meeting some of these expectations. Forty-two percent already provide values-aligned banking and chatbots for instant support. Only 4%…
Chime Financial CEO Touts 25% Growth, New Premium Tier and AI Push at Morgan Stanley TMT Conference
“Product expansion and AI push: Chime will roll out a new premium tier (higher APY, rewards), expand into investments and trust/joint/custodial accounts, and is enhancing its AI co-pilot “Jade” to proactively nudge members toward better financial decisions. Consumer product expansion: Britt pointed to last year’s launch of Chime Card and said the company plans to launch a…
With AI’s Help, Fraudsters Are Targeting Smaller Banks
“More than 70% of credit unions and regional and community banks reported an increase in fraud in 2025, according to the Alloy State of Fraud Report, which surveyed institutions of all sizes. That’s a higher percentage than was reported by both big banks and fintechs. It’s also a jump from what smaller institutions reported the previous…
Financial Institutions’ Unexpected Advantage in the Race for AI Leverage
“But a third model of enterprise agentic AI adoption is emerging: one in which the AI learns from real workflows, surfaces useful patterns, and builds agents that codify, and improve, what’s already getting the job done. In the short term, such systems — known as behavioral agent automation platforms, or BAAPs — give employees relevant,…