“‘The best salespeople can personalize because they are listening to what customer needs are and they customize based on what they hear,” says Shevlin. “We’ve never gotten there in the digital banking world. We are only starting to see the tools become available to do that.’ Haisley says the digital equivalent of that sales approach…
Tag: AI
OpenAI to launch a LinkedIn competitor — here’s what CEO Sam Altman revealed at the White House tech dinner
“The upcoming OpenAI Jobs Platform will use large language models to match employers with AI-literate candidates. This will include those with entry-level skills to mid-career prompt engineers and senior enterprise automation experts. This initative could support companies in discovering and hiring talent that understands AI in real world contexts.” Read more >>
A third of people say they’re now using generative AI daily – here are the top 5 things they’re using it for
“If you trust AI for teaching, it makes sense you’d likely turn to it for advice when you’re shopping, which is the number two use for the AI assistants. It’s a slightly steep drop for both the UK (46%) and the U.S. (38%) from those using AI to learn, but that’s still a lot of…
Citi rolls out a pair of AI-powered banking platforms
“Citigroup deployed a pair of AI-powered advisory platforms in its wealth advisory division, according to a Monday announcement. The platforms were developed in-house by the bank’s data, analytics and innovation, wealth technology, and platform and experience teams, Citi’s Head of Wealth Andy Sieg said in the announcement. The AskWealth generative AI assistant provides advisory teams…
The real AI revolution is making banking more human
“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…