Winning retailers pick their battles: “Amazon spend over $20bn annually on technology. Walmart spend over $5bn in capex on ecommerce and technology. It is just not possible for many to play this game. Being at the frontier of speed is not always necessary: 40% of ecommerce delivery in the UK, which is one of the…
Tag: Alibaba
Chinese eCommerce Firm JD.Com And Google Debut Online Store
“JD.com, one of the biggest eCommerce retailers in China, has teamed up with Google to launch a store on Google Express, according to a report by Reuters. The site is called Joybuy and currently offers everything from shoes to electronics to hair extensions. A majority of the products are under $100 and from brands…
The Future Of E-Commerce And Retail Will Be Written In China
Additionally, Alibaba’s high-tech food/grocery retail store concept, known as Hema, is expanding quickly. Exhibit 1. These outlets serve as walk-in restaurants, food and grocery purchase points, and warehouses for online delivery (within 30 minutes in a three-kilometer radius) – all at the same time. There are now 64 Hema stores in operation, with two being added each…
2018 in Review – Ana Păstrăvanu of thepaypers.com
One of the best aspects of transitioning to a new calendar is the year-in-review pieces written by popular technology blogs and publications. This morning I discovered a post written by Ana Păstrăvanu of thepaypers.com. Here are just a few of the key take-always. Check out the post for full details. In Pakistan ecommerce was expected…
Survey: 9-in-10 respondents using AI improved speed of complaint resolution
PHOTO: ELENA KOYCHEVA “The technology itself is used primarily to enhance efficiency, though leading CX firms use AI “to bring a deeper level of customer understanding, driving customization and a personalized journey.” Nine-in-10 survey respondents said since incorporating AI, they had seen measurable improvement in the speed of complaint resolution. Eight-in-10 said AI had enhanced…