Ally Financial Explains Why AI-Supported Devices Are Key to Meeting Consumers’ Shifting Banking Expectations

  • “65% of customer questions that come to the company’s artificial intelligence (AI) -supported digital assistant, Ally Assist, are currently being answered by the chatbot without the need for human assistance.
  • ‘Consumers have become accustomed to having instant access to information 24 hours a day and have come to expect the same from the companies they interact with,’ he said. ‘Financial services [are] no different. For banks to remain competitive, they must meet their customers where they are — everywhere.’”

New Ally Financial CIO Prioritizes AI

  • “Ally Financial Inc.’s new chief information officer aims to update the company’s financial tools with more innovations made possible by artificial intelligence, with security baked into the development process.
  • DevSecOps is expected to be implemented by 60% of rapid software development teams by 2022, growing from 20% in 2019,”

Sathish Muthukrishnan

Ally Financial – CIO