“It’s now clear that decision-making AI and machines will be the primary driver of economic growth over the next decade in what’s being referred to as the ‘Machine Economy.’ Not only will the Machine Economy depend on data to operate, but all these smart applications, machines, and connected devices will continue generating exponentially increasing amounts…
Tag: artificial intelligence
Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK
“A non-conversational IVR such as this can frustrate your customers and lead them to attempt to contact an agent as soon as possible, which increases your call deflection rates. You can solve for this challenge by adding artificial intelligence (AI) to your IVR. An AI-enabled IVR can more quickly and accurately help your customer resolve…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…
Want your company’s A.I. project to succeed? Don’t hand it to the data scientists, says this CEO
“Arijit Sengupta once wrote an entire book titled Why A.I. is A Waste of Money. That’s a counterintuitive title for a guy who makes his money selling A.I. software to big companies. That’s borne out in a slew of recent surveys, where business leaders have put the failure rate of A.I. projects at between 83%…
How to use AI to Better Serve Millennials in the Banking Industry
“Millennials – the 25 year-old to 40 year-old cohort – are hitting their prime spending years. There’s 1.8 billion of them, representing 23% of the world’s population, and they’re not content with the status quo. Some 50 percent of 8,000 banking customers in a new CapGemini survey cited voice assistants as a feature they want…