The Top 10 Technology Trends In Retail: How Tech Will Transform Shopping In 2020

“Here are 10 of the top tech trends that will transform shopping.

Extended Reality

Predictive Analytics (Big Data) 

Micro Moments

Recommendation Engines

Order Fulfilment Automation

Face Recognition

Stock Management

Robotic Store Assistants

Customer Chat Bots

Internet of Things (IoT) and Smart Equipment”

Is AI a Job Killer or Job Creator?

  • “In fact, in that poll, over 73% of Americans believe that AI will be a net job destroyer, but only 23% of these same surveyed adults were worried about it.
  • These highly repetitive, regulatory intensive, and error-prone processes jobs are being replaced by computer systems.
  • The real job creator will be entirely new categories of jobs that we can’t even think of yet.”

How Starbucks Is Using Artificial Intelligence

  • “Called Deep Brew, this isn’t about a flavor of coffee or tea. Deep Brew is the company’s artificial intelligence (AI) program, and it’s all about “nurturing humanity,” as Johnson put it.
  • For Starbucks, AI will be going through the mounds of data it already has in areas like scheduling, inventory, and restaurant traffic.
  • The Deep Brew plan looks to flip this narrative. Instead of technology robbing us of human interaction, Starbucks will use it to automate menial machine interactions, freeing employees to engage with their job craft and interact with the customer.”


Intuit CEO Sasan Goodarzi Says the Rise of Artificial Intelligence Will Be as Big a Challenge as the Company’s Shift to Cloud Computing

  • “Intuit CEO Sasan Goodarzi says its a “myth” that artificial intelligence will be a job killer.
  • Goodarzi’s view is that AI is here to stay and will accelerate over time, so he wants Intuit to leverage it to the best of its ability to provide benefit to their customers.”

5 lessons learned from a Black Friday customer experience fail

“HubSpot research found that 80% of consumers would stop doing business with a company because of a poor customer experience.

Here are 5 key lessons ecommerce retailers can learn from Retailer B’s mistakes to ensure that they have a solid customer experience strategy in place for Black Friday and Cyber Monday.

    Don’t skimp on infrastructure
    Optimise the user experience
    Take a long, hard look at order fulfillment
    Prepare customer service staff
    Make automation your friend”