“ – Experts at the University of Amsterdam are developing a computer programme that can translate into sign language, using the power of artificial intelligence.
– Drawing on his own background in maths, artificial intelligence, philosophy and linguistics, Roelofsen has won the funding for a five-year project to develop an avatar that can translate simple sentences and instructions into animations.”
“Orchid Bertelsen, head of digital innovation and transformation at Nestlé, said the project was inspired by the inconsistent experience that customers often reported after calling into the company’s customer service line, which is staffed by employees who may not have direct baking experience themselves.
‘Consumers told us she had to sound like a real person, and she had to be encouraging, empathetic and bring levity to the experience because baking is meant to be fun. We spent a lot of time getting the human interface right so people would remember how Ruth made them feel.’”
Silly as it may seem, the race to build lifelike digital avatars has become serious business. Earlier this month, Soul Machines raised $40 million in a Series B round after being featured in a YouTube Originals documentary
At stake is the ability to replace (or at least replicate) the work of actual people on a grand scale.
Danny Tomsett, the CEO of Uneeq, sees digital humans as a kind of middle ground between chatbots and live support, offering the scale of the former with the empathy and body language of the latter.
WE CAN’T SCALE HUMANS IN A WAY THAT ADDRESSES ALL THOSE NEEDS IN SOCIETY.”