“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…
Tag: bmcgee
Taco Bell is having second thoughts about relying on AI at the drive-through
“Taco Bell’s chief digital officer says the company is having an ‘active conversation’ about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like…” Read more >>
Falling Behind on AI? Here’s How Banks and Credit Unions Can Catch Up Fast
“AI Will Soon be Everywhere, So Don’t Get Left Behind Just like spellcheck or Excel formulas, AI will become a standard part of every tech product. Think Apple phones and how they include AI at no additional cost. Banks and credit unions must shift from viewing AI as a luxury to treating it as a…
New AI Study Shows Five Reasons Executives Use ChatGPT More Than Staff
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Why 95% of Enterprises Are Getting Zero Return on AI Investment
“The build vs. buy decision point The data overwhelmingly supports strategic partnerships over internal development. Organizations pursuing external partnerships achieve deployment success rates of 67% compared to 33% for internal builds. This advantage extends beyond simple success metrics to include faster time-to-value, lower total cost, and better alignment with operational workflows.” Read more >>