“The right operating model should both enable scaling and align with the company’s organizational structure and culture, but how centralized should it be? For several reasons, McKinsey’s Kevin Buehler, Larry Lerner, and coauthors say that a high degree of centralization is best: ‘About 70 percent of banks and other institutions with highly centralized gen AI operating models have progressed…
Tag: Brandon McGee
Newly Created Jobs And Reskilling
“In times of change, workers must stay up-to-date on the latest AI trends, tools and use cases impacting the banking industry. To remain relevant, they should accumulate knowledge about the current capabilities and limitations of AI in banking applications like customer service, fraud detection and credit decisions. Provide feedback to improve AI-model performances based on…
McDonald’s Is Removing Its Current AI Technology From More Than 100 Drive-Thrus
“McDonald’s and IBM are ending their partnership, but drive-thru AI isn’t going away. ‘As we move forward, our work with IBM has given us the confidence that a voice-ordering solution for drive-thru will be part of our restaurants’ future, and we want to sincerely thank IBM and the restaurant teams that have been part of…
Ron Shevlin on AI
“Here’s my bottom line advice on what to do about Gen AI right now: 1) 𝗗𝗿𝗶𝘃𝗲 𝗯𝗼𝘁𝘁𝗼𝗺-𝘂𝗽 𝘂𝘀𝗲 𝗼𝗳 𝗚𝗲𝗻 𝗔𝗜. Encourage the organization to: a) experiment with Gen AI, b) document and share process improvements, c) identify and cultivate power users, and d) reward innovative uses of the tools. 2) 𝗠𝗮𝗻𝗮𝗴𝗲 𝗔𝗜 𝗿𝗶𝘀𝗸𝘀 𝘁𝗼𝗽-𝗱𝗼𝘄𝗻….
How generative AI could reinvent what it means to play
“Startups employing generative-AI models, like ChatGPT, are using them to create characters that don’t rely on scripts but, instead, converse with you freely. Others are experimenting with NPCs who appear to have entire interior worlds, and who can continue to play even when you, the player, are not around to watch. Eventually, generative AI could…