“The first stage, voice AI, was fully implemented for consumers for retail banking and tech service desk queries in 2018 and thus far has improved customer support efficiency by over 50% ‘When we launched VoiceSafe we started learning more from some of our initial calls,’ he continues. ‘We found there were gaps in our dialog…
Tag: Brandon McGee
An artificial intelligence predicts the future
“What would an artificial intelligence think about the year ahead? We decided to ask one advances in technology mean it is now possible to ask an artificial intelligence (AI) for its views on the coming year. We asked an AI called GPT-2, created by OpenAI Here are some of its (unedited) answers to our questions…
A sobering message about the future at AI’s biggest party
“More than 13,000 artificial intelligence mavens flocked to Vancouver this week for the world’s leading academic AI conference, NeurIPS. “All of the models that we have learned how to train are about passing a test or winning a game with a score, [but] so many things that intelligences do aren’t covered by that rubric at…
YouTube’s AI docuseries with Robert Downey Jr arrives on December 18th
“The show takes a deep dive into artificial intelligence — a technology it poses as the most transformative in the history of humankind. Each episode showcases those at the forefront of the tech, including scientists and innovators, as well as the real people whose lives stand to be changed forever as AI tackles some of…
Tencent Cloud ramps up AI efforts with new products
“Tencent Cloud, the cloud computing arm of internet giant Tencent, is stepping up its artificial intelligence focus with an eye on the burgeoning growth, profit opportunities for the sector in China. The cloud computing service provider on Wednesday launched a series of new AI products that seek to lower the skill barriers for enterprise customers….