“Ally.ai, the bank’s cloud-based platform, which utilizes AI to transcribe contact center calls in real time, thereby freeing agents from multitasking and allowing them to focus on the client conversation, has already been deployed to more than 700 customer service reps.” https://www.americanbanker.com/list/how-generative-ai-is-entering-the-conversation-in-banking
Tag: Brandon McGee
Sam Altman to return as CEO of OpenAI
“The company said in a statement late Tuesday that it has an “agreement in principle” for Altman to return alongside a new board composed of Bret Taylor, Larry Summers, and Adam D’Angelo. D’Angelo is a holdover from the previous board that initially fired Altman on Friday. He remains on this new board to give the…
Greg Brockman quits OpenAI after abrupt firing of Sam Altman
“OpenAI co-founder and president Greg Brockman has quit the firm, he said Friday, hours after the Microsoft-backed giant abruptly fired its chief executive Sam Altman and assured that Brockman would remain at the startup. Brockman’s sudden departure adds to the day’s uncertainties at OpenAI, following closely on the heels of its maiden developer conference led…
Sam Altman ousted as OpenAI’s CEO
“Sam Altman has been fired from OpenAI, Inc., the 501(c)(3) nonprofit that acts as the governing body for OpenAI, the AI startup behind ChatGPT, DALL-E 3, GPT-4 and other highly capable generative AI systems. He’ll both leave the company’s board of directors and step down as CEO.” https://techcrunch.com/2023/11/17/sam-altman-is-out-as-openais-ceo/amp/
A.I. Is Coming for Holiday Travel, but Don’t Expect It to End Well
“None of the new A.I. chatbots can fully replace the work of booking flights, lodging, and activities, and like any language model, they’re prone to mistakes, or “hallucinations.” When it comes to travel planning, they can serve as a useful assistant, but the technology is still limited. Here are some examples of what A.I. chatbots…