“Virtual assistants and chatbots: Customer experience may be more important than ever. With its ability to resolve customer queries while reducing operational cost, conversational AI rules the day. In fact, a new study anticipates automation will save banks $7.3 billion globally this year—that’s 862 million hours, equivalent to nearly half a million working years.” https://www.cio.com/article/472323/why-financial-institutions-are-banking-on-ai.html/amp/
Tag: Brandon McGee
ChatGPT and banking jobs: Ex-JPMorgan AI quant’s verdict
The Secret To Successful Digital Transformation: It’s All About The People
What are passkeys? Everything you need to know about the death of passwords
“Passkeys are a new type of login credential that allow you to log in to sites and services without having to enter a password. There’s nothing to remember and you can use them with the devices you already own like your smartphone or laptop. Passkeys are built on the WebAuthentication or WebAuthn standard which uses…
Using Technology to Create a Better Customer Experience
“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. When we understand customers well enough, it gives us the ability to connect with them on a deeper level, even in small ways. We have to strive to challenge our beliefs about what customers, and now employees, want in an…