Tag: conversational ai
Intelligence turns bank contact centers into value creators
AI wants a communication-first design paradigm
“Communication-first design Our approach to the design of LLMs and generative AI should be communication-first. Traditional design principles such as relevance, accuracy, and ease of use should be re-contextualized within a paradigm of communication and interaction, not search and information retrieval. I make this distinction because the design of any interactive technology should follow the…
AI is turning into something totally new
“Everything will soon be represented by a conversational interface. Or, to put it another way, a personal Al. And these Als will be infinitely knowledgeable, and soon they’ll be factually accurate and reliable. They’ll have near-perfect IQ. They’ll also have exceptional EQ. They’ll be kind, supportive, empathetic. These elements on their own would be transformational….
I just had a conversation with an empathic AI chatbot — and it creeped me out
“EVI stands for Empathic Voice Interface, and the web-based voicebot will be available for other companies to use in their products. We could see future call centers powered by AIs capable of responding to anger with empathy and understanding.” https://www.tomsguide.com/ai/i-had-a-conversation-with-evi-the-new-empathic-ai-voicebot-from-hume