“Citi and U.S. Bank Mastercard cardholders will be the first to trial Agent Pay, a new service that allows AI agents to initiate and complete transactions on behalf of users. Agent Pay is designed to embed payments into the growing ecosystem of agentic AI, which are artificial intelligence tools that act independently to handle tasks…
Tag: Digital Transformation
Citi rolls out a pair of AI-powered banking platforms
“Citigroup deployed a pair of AI-powered advisory platforms in its wealth advisory division, according to a Monday announcement. The platforms were developed in-house by the bank’s data, analytics and innovation, wealth technology, and platform and experience teams, Citi’s Head of Wealth Andy Sieg said in the announcement. The AskWealth generative AI assistant provides advisory teams…
The real AI revolution is making banking more human
“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…
Falling Behind on AI? Here’s How Banks and Credit Unions Can Catch Up Fast
“AI Will Soon be Everywhere, So Don’t Get Left Behind Just like spellcheck or Excel formulas, AI will become a standard part of every tech product. Think Apple phones and how they include AI at no additional cost. Banks and credit unions must shift from viewing AI as a luxury to treating it as a…
New AI Study Shows Five Reasons Executives Use ChatGPT More Than Staff
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