“What are the best use cases for generative AI in banking and fintech? What do banks and fintechs need to do to keep up with technology advances and not get left behind? We invited two long-time experts on finance and technology — Luis Valdich, managing director of Citi Ventures, and Alex Sion, managing partner of…
Tag: Digital Transformation
Your Organization Isn’t Designed to Work with GenAI – Harvard Business Review
“A good example is the customer service model employed by Jerry, a company valued at $450 million with over five million customers that serves as a one stop-shop for car owners to get insurance and financing. Jerry receives over 200,000 messages a month from customers. With such high volume, the company struggled to respond to…
JPMorgan Chase dominates AI research in banking
The Banking & Payments Show: AI in banking 2024
“On the podcast we discuss what to expect as banks deploy more AI in 2024. We chat about several use cases for AI, like customer service and chatbots, personalized banking services, fraud detection and prevention, credit scoring and risk assessment, as well as personalized marketing. In “Place Your Bets,” we distribute 10 points to four…
BRINGING TRANSPARENCY TO AI IN BANKING
“Make the transition from opaque, closed-off strategies to clear, understandable tactics through explainable artificial intelligence (XAI). Some banks are already leading the way. J.P. Morgan Chase, for example, has its Explainable AI Center of Excellence (XAI COE) to bring researchers together to advance XAI objectives. By embracing XAI, banks can unlock several benefits: https://internationalbanker.com/technology/from-black-box-to-open-playbook-bringing-transparency-to-ai-in-banking/