“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…
Tag: Financial Services
Falling Behind on AI? Here’s How Banks and Credit Unions Can Catch Up Fast
“AI Will Soon be Everywhere, So Don’t Get Left Behind Just like spellcheck or Excel formulas, AI will become a standard part of every tech product. Think Apple phones and how they include AI at no additional cost. Banks and credit unions must shift from viewing AI as a luxury to treating it as a…
Asia is ahead of the curve of using AI to fight fraud. Here’s what the rest of the world can learn from it
“58% of Asia-Pacific banks are focusing their AI investments on fraud detection and anti-money laundering, well above the global average. Asia-Pacific banks face a high-risk landscape where criminal networks use generative AI for identity fraud, phishing and financial scams. As a result, the region prioritizes cybersecurity, forging a sharper, security-focused AI strategy that views fraud…
Why 95% of Enterprises Are Getting Zero Return on AI Investment
“The build vs. buy decision point The data overwhelmingly supports strategic partnerships over internal development. Organizations pursuing external partnerships achieve deployment success rates of 67% compared to 33% for internal builds. This advantage extends beyond simple success metrics to include faster time-to-value, lower total cost, and better alignment with operational workflows.” Read more >>
This JPMorgan Banking Expert Has a Dire Warning About AI Scams: ‘Nobody Is Immune’
“AI is quickly transforming how scammers operate, as even cautious consumers are falling victim to increasingly sophisticated fraud schemes. Cyber fraud drove record losses of $16.6 billion in 2024, up 33% from 2023, and experts are ringing the alarm bells—anything to get our attention about the pervasive frauds coming through our phones and inboxes.” Read…