“Bank of America says the number of Erica users has increased steadily over the past three years, after more than doubling between 2020 and 2021. By Q4 2023, Erica had 18.5 million active users.” https://www.emarketer.com/content/banking-chatbots-virtual-assistants-face-higher-consumer-expectations-due-chatgpt-buzz
Tag: Generative AI
After Saying AI Is ‘Not Hype,’ JPMorgan’s Jamie Dimon Reveals How He Personally And Professionally Uses The Technology
“Speaking at Tuesday’s Australian Financial Review Business Summit, Dimon revealed that he uses AI to summarize books he doesn’t have time to read, reported Reuters. He also shared that JPMorgan has 2,000 employees working on 400 use cases for AI, with the technology already being used by thousands of employees at the bank.” https://www.benzinga.com/amp/content/37610586
What’s In a Name? Google’s AI Draws Record Traffic After Rebranding From Bard to Gemini
“In the US, ChatGPT usage reached a new traffic high in Feb. 2024, with 208.8 million visits. That’s up 87% year-over-year and 15% month-over-month. Globally, ChatGPT’s traffic has not quite returned to its May 2023 peak of 1.8 billion visits, achieving 1.6 billion visits in Feb. 2024.” https://www.pcmag.com/news/whats-in-a-name-googles-ai-draws-record-traffic-after-rebranding-from-bard
FinTech Insights GPT
I’ve been actively involved with artificial intelligence since I started this blog in 2018, but the 16 months have been the most exciting. American Banker just posted a really interesting article about a new tool for digital banking strategists called – Fintech Insights GPT. The number one question I have, and this applies to any…
Generative AI will change customer service forever. Here’s how we get there – ZDNET
“In summary, here are a few pieces of advice when building a generative AI competency: https://www.zdnet.com/article/generative-ai-will-change-customer-service-forever-heres-how-we-get-there/