“The new capability helps customers navigate Fifth Third’s mobile app more intuitively. Rather than scrolling through menus, customers can simply type what they need—such as ‘replace card,’ ‘find ATM,’ ‘transfer funds,’ or ‘closest branch’—and be guided directly to the most relevant experience, whether that is a simple mobile screen for task completion, an AI-powered chatbot,…
Tag: Generative AI
Navigating the rise of agentic AI in 2026
“While these innovations are broad, the most profound structural changes are currently being felt across the software, banking and financial services, healthcare, and automotive sectors, all of which are undergoing radical AI-driven transformations that prioritize operational efficiency and innovation. In three to five years, agents will negotiate directly with banks, retailers, insurers, and healthcare platforms on…
Garanti BBVA’s smart assistant Ugi turns 10: AI transforming banking
“Garanti BBVA’s AI journey, launched in 2016, has evolved into Ugi, which today handles more than 6.4 million monthly interactions on average, has 1.6 million active users, and supports more than 300 end-to-end banking transactions. With the integration of generative AI, Ugi can now understand 90% of user requests. Over the past year, nearly 50%…
Why 2026 Is the Make-or-Break Year for Agentic AI in Banking Cloud Operations
“The transition is already underway. In late 2025, just over a quarter of banks had AI agents in production for cloud operations. By the end of 2026, adoption is expected to surge beyond 70%. The question is no longer whether banks will adopt Agentic AI, but how quickly can they scale it safely without losing…
Agents for financial services
“Claude can work directly in Microsoft Excel, PowerPoint, Word, and Outlook via add-ins. In Outlook, it can act as a chief of staff that triages your inbox, arranges meetings, and drafts responses in your voice. In Excel, it builds financial models from filings and data feeds, audits formulas across linked workbooks, and runs sensitivity analyses. In PowerPoint, it…