“Ally.ai, the bank’s cloud-based platform, which utilizes AI to transcribe contact center calls in real time, thereby freeing agents from multitasking and allowing them to focus on the client conversation, has already been deployed to more than 700 customer service reps.” https://www.americanbanker.com/list/how-generative-ai-is-entering-the-conversation-in-banking
Tag: Generative AI
You.com launches new APIs to connect LLMs to the web
“‘[We’ve] received many requests for an API with these capabilities,’ You.com CEO and founder Richard Socher told TechCrunch in an email interview. ‘When you ask about a recent event, like a Super Bowl score on the day of the Super Bowl, our API will search for those scores on the web and then you can…
Companies Urged to Prioritize Data Management for Successful Generative AI Implementation
“‘Managing data is the most important action a business can take to successfully implement generative AI. To effectively manage data, leaders must use data governance strategically and invest in a strong culture now more than ever.’ This assertion underscores the critical role that data management plays in the journey towards realizing the full potential of…
ChatGPT Will Become ‘ChatOMG!’ in 2024, Forrester Predicts
“In announcing the ‘Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence,’ President Biden spoke of requiring companies to prove that ‘their most powerful systems are safe before allowing them to be used.’ He said this would include sharing the results of independent testing. His speech did not give details,…
Companies aren’t spending big on AI. Here’s why that cautious approach makes sense
“’What we are seeing is actually quite an uptake,’ says White, who says interest in AI is at the research rather than the production stage. Around half of companies (49%) are piloting or conducting a small-scale implementation of AI, and a third are exploring generative AI. ‘And that’s exactly what we saw when cloud started…