“AI-driven tools and personalized digital services helped drive record levels of customer engagement at Bank of America last year, with clients interacting with their finances around 30 billion times through the bank’s digital platforms…More than 20 million customers used the assistant last year, generating nearly 700 million interactions. Since launching in 2018, total interactions with…
Tag: Generative AI
The AI Prompt that Should Terrify Every Banker: ‘Optimize My Idle Cash’
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Gemini is currently the fastest-growing AI website by a huge margin
“Looking at February 2026 versus February 2025, Gemini apparently grew by roughly 643% year-over-year. Compare that to ChatGPT’s 37% and you can see the absolutely massive difference. Of course, growth doesn’t necessarily mean “biggest,” but it does show that Google’s offering is gaining popularity among users where options such as ChatGPt and Perplexity (39%) have…
Americans are using AI for financial advice more than you think
“According to FNBO’s 2025 Financial Wellbeing Study, 46% of Americans have used AI, such as ChatGPT, to help with their personal finances, and an additional 50% trust AI for financial advice.” Read more >>
Lloyds Says GenAI Delivered £50m of Value in 2025
“During 2025, the bank deployed more than 50 generative AI solutions, which it said have reshaped how customers interact with its services and how employees carry out day-to-day work. These include faster and more intuitive in-app search, improved response times across customer operations, and additional support for colleagues in branches and call centres.” Read more…