“At first, the biggest impact was in cost. Then it moved quickly into risk, which is one of the hardest areas to open up to innovation, for obvious reasons. Then marketing and sales. And now we might be at the edge of a totally new paradigm: not an app, but a conversation. Conversational banking might…
Tag: human in the loop
AI Fatigue Is Feeding Banking Customers’ Appetite for Human Connections
“The most sophisticated community bank strategy uses technology to identify opportunities while humans deliver the insight. Dedor describes Premier America’s approach: ‘Our goal is to use the data we have with technology on top of it to surface opportunities that are real, relevant in real time, and then put that in the hands of the…