“’The combined intelligence of IBM and Salesforce can help transform the retail experience by harnessing insights across the entire enterprise, customer journey, and supply chain to deliver on customer expectations with scale, speed, and return,’ said Sandeep Singh, VP and Retail Industry Leader at IBM. ‘Through the strategic vision and partnership of both companies, we have developed a specific industry approach that can help transform the way our retail and consumer products clients engage with their customers through agile, cross-channel retailing and operational agility.'”
“Today and under Rometty’s leadership, IBM headcount has dropped approximately 25%. There are now less than 350,000 people. How? In part, artificial intelligence.
I agree. Every role in the corporate hierarchy will in one way, shape or form be affected by the introduction of AI over time. She went on to say that job losses as a result of AI is a “red herring” and that we really shouldn’t “follow that logic all over the place.”
By example, IBM has reduced its global HR workforce by 30% through the introduction of AI into the company.
IBM’s talent strategy also involves the proactive retention of people. Its HR AI system accurately predicts 95% of the time if people might want to leave the company. “It has saved the company over $300 million,” said Rometty, specifically due to proactive retention practices.
According to Rometty, this new way of operating at IBM has delivered a 20% bump in employee engagement scores across the company.”
“IBM said Tuesday that it would allow businesses to use some of IBM’s Watson-related software with underlying data that is stored in rival cloud data centers like Microsoft’s Azure and Amazon Web Services. Customers will also be able to use Watson with data stored in their own data centers.”