“New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and stick with a particular financial institution to help executives take meaningful actions to build strong bank-to-customer experiences.”
- “According to research from Accenture, around 7% of Canadians and 11% of Americans switch banks every year.
- In this Infographic, Kore.ai details why leading global banks are deploying chatbots and how banks can benefit from it.”
“60% of business leaders urgently need a strategy for deploying artificial intelligence in their organizations, but only half of their organizations have a plan.”
“Online & Mobile are used most often
Mobile app: 36%
Bank branches: 17%