The Growth of Artificial Intelligence in eCommerce – Branex.com

  • “AI is now also improving the online shopping experience for consumers as well as retailers like most other fields. But exactly how it is doing so, what is the speed of its growth and what are the challenges that we may face are the burning questions. Most retailers are already using AI into their ecommerce processes from virtual assistant chatbots to customized shopping experiences.”

Infographic: Chatbots & Customer Experience (Blake Morgan)

  • “Some predict that bots are the new apps…Consumers are overwhelmed with apps, and they prefer to converse on the messenger apps they’re already on. If you think about it this is a natural progression, considering that messaging is the root of all mobile communication. 50% of U.S. mobile users haven’t downloaded an app in the last year, but billions of people are already using messaging apps.”
  • “One of the reasons the chatbot has so much potential for businesses is its ability to scale. In 2016, 1.6 billion people used mobile messaging apps. That number is expected to reach 2 billion people, or 80% of all smartphone users, in 2018.” 

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