“A non-conversational IVR such as this can frustrate your customers and lead them to attempt to contact an agent as soon as possible, which increases your call deflection rates. You can solve for this challenge by adding artificial intelligence (AI) to your IVR. An AI-enabled IVR can more quickly and accurately help your customer resolve…
Tag: IVR
Twilio: Harnessing The Power Of AI (Artificial Intelligence)
“Revenues spiked by 86% to $275 million And yes, as should be no surprise, one of the drivers will be AI (Artificial Intelligence). Just look at the company’s Autopilot offering…This is a system that allows for the development, training and deployment of intelligent bots, IVRs and Alexa apps. There are definitely some interesting use cases for Autopilot….