Microsoft Dynamics 365’s AI tracks customer behavior in retail stores

“Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at the score.”

Maria Bartiromo talks artificial intelligence, the dot-com crash and why she’ll never retire

  • “The Fox Business Network anchor, who recently re-signed with the network for a multiyear deal, is releasing an hour-long investigative documentary about artificial intelligence.
  • The documentary will air on Sunday at 8 p.m. EST on Fox News FOX and is broken into six parts.”

Microsoft inches closer to releasing its AI-powered Scheduler bot

“We’ve been working to create a digital assistant that can help you schedule meetings so there are no more back and forth emails. Learn how you can delegate the creation of your meetings to Scheduler. Scheduler uses natural language processing to understand your needs and negotiate an appropriate time with your invitees, find you a room, and add an online meeting.”

Former Siri chief is leaving Apple to join Microsoft’s AI division

Bill Stasior

“Bill Stasior, the former head of Apple’s Siri division, is leaving the company after nearly a decade to join Microsoft’s artificial intelligence division, reports The Information.”