“A recent study found that 62 percent of consumers expect businesses, including banks, to adapt to their needs, and only 47 percent are satisfied with current personalization efforts. BMO Harris is one bank enjoying the improved efficiencies that come with digital-first banking. Its employees save up to 30 minutes each day on processing forms, adding…
Tag: Regions Bank
How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue)
“One of the two platforms, nicknamed “Rosie,” achieved an internal rate of return (IRR) of nearly 50% for the first phase of its implementation, according to Elrod. This compares with an IRR for most tech projects at the bank of between 12-15%. The second AI platform, built around IBM’s Watson software (and nicknamed “Reggie,” internally),…
Regions Bank Partners with IBM to Help with AI
“Watson has helped Regions answer over 1.5 million customer calls and 1.4 million banker questions Data suggest that it only takes two bad experiences with customers for 62% of banking consumers to switch services. Regions Bank is using Watson, IBM’s product, in its contact centers focused on customer services in order to provide answers faster…