SAP retail chief: Why more retailers need to harness data differently

  • “Yet with SAP’s 2018 Digital Transformation Executive Study finding just 3 per cent of retailers have completed digital transformation projects, most of which focused on efficiency and cost cutting, there’s clearly still a long way to go before brands successfully harness digital for more disruptive innovation in the retail experience.
  • Again, however, only a small percentage of data is being used by retailers in decision making. While these organisations tend to collect as much data as they can, squirrelling away for future use, they’re still not able to ascertain its significance, Schneider agreed.
  • An example is Adidas in Russia, which used existing cameras plus RFID readers and RFID tags on garments and products to improve real-time inventory accuracy in its physical store from 60 per cent to 99 per cent. Adidas is now looking to rollout the approach globally.”

https://www.cmo.com.au/article/659103/sap-retail-chief-why-more-retailers-need-harness-data-differently/

How Retailers Can Adapt To A.I. And The Future Of Shopping

  • “Artificial intelligence will again change the way we shop, according to EY’s FutureConsumer.Now research.
  • As A.I. bots develop, consumers will be able to outsource the type of shopping which doesn’t excite them.
  • Shoppers will no longer have to dedicate their time to repetitive purchases s
  • Experimenting with other new technologies will also attract higher footfall: brands from Nike to Ikea are introducing 3D printing in stores, jumping on the demand for personalization.”

https://www.google.com/amp/s/www.forbes.com/sites/annaschaverien/2019/03/18/ey-future-of-shopping-retail-ai-artificial-intelligence/amp/

Retail and Banking Lead in Global AI Spending, According to Report

    “The retail category as a whole will spend $5.9 billion this year on tools like automated customer service agents and product recommendation generators,
    while the banking sector is set to put $5.6 billion toward more security-oriented AI uses like fraud prevention and threat intelligence, according to the report.
    Total spending from businesses on AI is projected to reach nearly $35.8 billion in 2019—a 44 percent increase from last year—and $79.2 billion by 2022.
    More broadly, around 17 percent of all spending will go toward software applications of AI”

https://www.google.com/amp/s/www.adweek.com/digital/retail-and-banking-lead-in-global-ai-spending-according-to-report/amp/

South by Southwest isn’t just big for tech, film and music. Retailers make a splash at SXSW

Photo by Gary Miller
  • “In between the glamour and geeks, companies like Walmart, Macy’s, Nordstrom and Kohl’s are sending execs to Austin to tout new technologies and how they’re keeping up with the changing retail landscape.
  • In addition, some retailers that started out and still mostly sell online will be at this year’s SXSW, which starts Friday and runs through March 17. Among them are luggage maker Away, clothing rental service Rent the Runway, apparel companies Revolve and Outdoor Voices and online marketplace StockX.
  • Walmart is sending its Chief Technology Officer Jeremy King to talk about why stores still play an important role in the retailer’s e-commerce strategy.
  • Kohl’s is sending Grace Burgio, who manages artificial intelligence for the department store chain, to discuss how AI is helping Kohl’s boost in-store sales.”

https://www.google.com/amp/s/www.cnbc.com/amp/2019/03/08/sxsw-is-not-just-big-tech-film-and-music-retailers-make-a-splash.html

56% of UK retail still do not use AI


A new research report by Microsoft shows that 56 percent of retail companies in the United Kingdom still not use AI, while for example, 44 percent of financial service providers and 40 percent of manufacturers don’t either. “Clearly, for the sector to thrive in the future, the speed of change must increase”, Microsoft warns.

Interestingly, another recent study, by Rackspace, shows a more optimistic image. According to this research, retailers in the United Kingdom clearly recognize the significant opportunity that AI presents: one in four IT decision makers in this industry are planning to use this technology in-store over the next twelve months. This study claims that across both in-store and ecommerce deployments, AI will account for 7.5 percent of total UK retail sector IT budget over the next year.

https://www.google.com/amp/s/ecommercenews.eu/uk-retailers-lag-in-implementing-ai/amp/

Retailers & AI – CSA

“In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI). This was according to the third quarterly ‘2017 E-commerce Performance Index,’ a report from SLI Systems.
  • 54% of companies reported they are using or plan to add AI in the future
  • 20% expect to add AI within the next 12 months

The most popular applications for AI — among both existing retail users and those that plan to use AI within the next 12 months – are:
  • 56% – personalized product recommendations
  • 41% – customer service requests
  • 35% – chatbots

Of those planning to implement AI:
  • 13% plan to build their own technology
  • 60% will buy existing technology
  • 27% expect to blend build and buy”

Top AI eCommerce on eMarketer


Author: Rimma Kats

“The largest share of retail marketers using AI—over a third—said they use it in search efforts. Nearly as many said they do so in recommendation engines for their products or content.” Read full post
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Author: Jeremy Kressmann

“According to a March 2017 survey of internet users worldwide conducted by Qualtricsfor Rocket Fuel, 50% or more of respondents from the Gen X, millennial and Gen Z age segments said they value AI for recommending various products and services.” Read full post

Artificial intelligence (AI) and chatbots would be key areas of focus for retailers

Mobile salesdrive unexpected UK e-commerce growth

“The index report predicted that UK e-commerce sales would grow 14% in 2017. Capgemini’s Unadkat said that artificial intelligence (AI) and chatbots would be key areas of focus for retailers in the coming year. Tools like AI voice assistants and chatbots in mobile apps and mobile messaging platforms could help eliminate the screen size pain point by introducing more voice capabilities that minimize the need to manually type in product names, payment credentials, and shipping information. That will make these tools an important part of retailers’ mobile strategies going forward.”  businessinsider.com