“Here’s my bottom line advice on what to do about Gen AI right now: 1) 𝗗𝗿𝗶𝘃𝗲 𝗯𝗼𝘁𝘁𝗼𝗺-𝘂𝗽 𝘂𝘀𝗲 𝗼𝗳 𝗚𝗲𝗻 𝗔𝗜. Encourage the organization to: a) experiment with Gen AI, b) document and share process improvements, c) identify and cultivate power users, and d) reward innovative uses of the tools. 2) 𝗠𝗮𝗻𝗮𝗴𝗲 𝗔𝗜 𝗿𝗶𝘀𝗸𝘀 𝘁𝗼𝗽-𝗱𝗼𝘄𝗻….
Tag: Ron Shevlin
Enough With The ‘AI-First’ Hype!
“Calls for banks to be mobile-first, mobile-only, voice-first, AI-first–or any ‘technology-first’—are misguided. They represent a channel-, technology-, or device-centric view that is at the root of banks’ strategic problems. [Fill-in-the-blank]-first thinking is misguided because: Convenience drives consumers’ choices of channels and devices. Bank customers aren’t AI-first. It’s the process—not the device—that matters. The product still matters.”…