“When the speech recognition systems are faced with a question that appears challenging for the algorithm to process and understand, it seems to be better to suggest a probable answer rather than sending an error message in order to help customers continue to use the service.”
“The Summit is important because conversational AI isn’t an overhyped future possibility, but rather a technology you should be investing in today to help drive your business forward,” says Ryan Lester, senior director of customer experience technologies at LogMeIn.”
“Arriving July 1 for $30, which is about $10 more than the basic version of the game, Monopoly Voice Banking features none other than Rich Uncle Pennybags himself as the voice of the virtual assistant”
Disrupting the disruptors: How AI and voice recognition can transform the customer experience
“Artificial Intelligence and natural language Machine Learning (ML) are on the verge of transforming the fabric of voice-driven customer experience through pioneering speech recognition technology.
Leading voice technologies, in essence, will enable businesses to automatically identify, understand and service their clients. It will help them improve the customer experience and reduce costs. FinTech companies have helped shape the future of banking, now they must embrace the future of customer communication.”