Walmart marries AI and human intelligence for in-home grocery delivery

  • “Their data shows that 65% of a customer’s order will be a repeat basket, re-stocking things they buy regularly. “It shouldn’t take, every week, 30 to 40 minutes to build that basket,” says Aanan.
  • “Ninety percent precision confidence is very important in this mix for us to be really effective in terms of predictive basket,” says Aanan. “We don’t deploy the algorithm until it’s at least 90% confidence.”

https://www.google.com/amp/s/venturebeat.com/2019/07/25/walmart-marries-ai-and-human-intelligence-for-in-home-grocery-delivery/amp/

Walmart announces executive shuffle to further integrate stores and digital

“Reporting to Whiteside will be Walmart’s services and digital acceleration team led by Daniel Eckert, the returns team led by Linne Fulcher, and the media group led by Stef Jay. Open roles under Whiteside include a chief experience and strategy officer, a chief product officer and leader for the customer care team.”

https://www.google.com/amp/s/www.cnbc.com/amp/2019/07/19/walmart-announces-executive-shuffle-to-further-integrate-stores-and-digital.html

Walmart “Delivery Unlimited” Subscription

  • “TechCrunch noticed that Walmart is now taking on services like Instacart, Shipt, and Amazon Prime Now with its own grocery delivery subscription service called “Delivery Unlimited.”
  • The $98 annual price point makes Delivery Unlimited competitive since Shipt charges $99 for a similar service and Target also recently announced that Shipt shoppers can pay a per-order fee of $9.99. And Instacart dropped the annual fee to $99 late last year. Amazon Prime Now still has the highest price at $119 per year.”

https://pulse2.com/walmart-unlimited-grocery-delivery-jet/

Walmart’s Jetblack Sees Two-Thirds Of Shoppers Engage Weekly

    • “Following the rollout of Walmart’s Jetblack personal shopping service last year, two-thirds of customers reportedly engage with the service weekly.
    • They are also said to spend an average of $1,500 monthly on purchases through Jetblack, according to reports.
    • The service comes at a $50 monthly cost
    • In September of last year, Jetblack’s members were reportedly spending an average of $300 on a weekly basis, and the average customer was purchasing more than 10 products weekly.”

    https://www.google.com/amp/s/www.pymnts.com/news/retail/2019/walmart-jetblack-ecommerce-shoppers/amp/


    https://www.jetblack.com/about

    Who wins…the consumer

    This is a head-to-head battle where we, the customer, are the real winners. Speed, personalization, satisfaction, ratings/reviews, next day delivery are all enhanced by the power of artificial intelligence (ai) and the investments currently being made by Walmart and Amazon.

    Also, keep an eye on Rakuten and Alibaba. If they are able to gain a foothold in the U.S. that would only further ratchet up the competition.


    Walmart’ battle with Amazon has new fronts: Digital ads and A.I.

    Doug McMillon – http://linkedin.com/in/dougmcmillon

    • “CEO Doug McMillon says the company is on track to become more of a “digital enterprise.”
    • It surpassed Apple in 2018 to become the third-largest online retailer in the country, trailing only Amazon and eBay, according to eMarketer.
    • This week, the company started rolling out next-day delivery for online orders in three markets in the U.S., with plans to reach 75% of the country before the year is over.”

    Walmart Acquisitions

    • “In February, it bought Aspectiva, a start-up that looks at a customer’s browsing behavior and helps make product recommendations
    • We know it bought Jet.com for $3.3 billion in 2017.
    • Walmart’s acquisition of plus-size fashion brand Eloquii last fall was reported to be $100 million.
    • A person familiar had told CNBC that Walmart’s acquisition of Art.com had cost about the same.”
  • https://www.google.com/amp/s/www.cnbc.com/amp/2019/05/16/from-advertising-to-ai-walmart-is-doing-a-lot-more-than-retail.html

  • Amazon Sellers More Loyal as Dependence Grows

    • “Amazon last year became the third largest ad platform in the U.S., behind only Google and Facebook.
    • Feedvisor, the “AI-first” optimization and intelligence platform for large sellers and brands on Amazon, today unveiled its State of the Amazon Marketplace 2019 report.
    • The percentage of sellers who plan to expand to Walmart (17 percent) and eBay (10 percent) declined from last year, by 8 and 9 percent respectively.
    • “Amazon has become the go-to shopping destination — nearly three-quarters of consumers go straight to the platform when they are ready to purchase a product,” said Dani Nadel, President and Chief Operating Officer, Feedvisor.
    • With Amazon’s customer-centric business model, an overwhelming majority (95 percent) of sellers said ratings and reviews are important to their business on Amazon.”

    https://www.ecommercebytes.com/2019/05/17/amazon-sellers-more-loyal-as-dependence-grows/