Vendor: Digital Genius
Website: https://digitalgenius.com/home
Headquarters: London and San Francisco
Key Product:
“Human+AI Customer Service”
- “DigitalGenius trains by ingesting conversation data from historical and real-time conversation logs.”
- “For each incoming message, our deep neural networks predict the case type and fields, the appropriate answer along with a specific confidence rating.”
Articles about Digital Genius:
Articles written by Digital Genius
Clients: KLM Royal Dutch Airlines, Unilever, Panasonic, BMW, HSBC
Founders:
Mikhail Naumov, Co-Founder & President, LinkedIn Profile
Dmitry Aksenov, Founder & CEO, LinkedIn Profile
Differentiator:
- Focus on Customer Service
- Integrations with Salesforce, Zendesk and Sparkcentral