I found an interesting article on WebProNews.com titled “How Facebook AI Chatbots Benefit E-CommerceBusinesses.”
“David Marcus, Vice President of Messaging Products at Facebook, revealed that there are now 11,000 chatbots on Facebook reaching almost a billion users. Facebook M, the company’s text-based virtual assistant feature, has been modified to make the AI better.
‘M will make automated suggestions based on chat intent,’ he wrote last month. ‘These suggestions will help you get more from your Messenger experience by shortening the distance between what you need to do and getting it done.’”
Also, be sure to watch the video at the bottom of the post or via this link titled, “Shopify x Facebook Messenger: How we shop will never be thesame.” It’s well done and illustrates a number of potential use-cases for chatbots to drive revenue and customer satisfaction.