Super-shopper chat bots poised to disrupt e-commerce – Beerud Sheth

  • “These intelligent bots will be hyper-rational shoppers”
  • “Shopping bots can visit hundreds of merchant bots to find the best product or price”
  • “Bots will render dynamic pricing algorithms irrelevant”
  • “Bots may help the user transact anonymously”
  • “Bots will diminish the value of customer loyalty”

“The very nature of the shopper is about to change: the new customer is a super shopper, an economically rational actor with practically infinite information, memory and compute capabilities. They will not care about convenience or selection – they can take care of it themselves. The only way to appease them will be to deliver better quality or price.”

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