Super-shopper chat bots poised to disrupt e-commerce (Beerud Sheth)
- “These intelligent bots will be hyper-rational shoppers”
- “Shopping bots can visit hundreds of merchant bots to find the best product or price”
- “Bots will render dynamic pricing algorithms irrelevant”
- “Bots may help the user transact anonymously”
- “Bots will diminish the value of customer loyalty”
“The very nature of the shopper is about to change: the new customer is a super shopper, an economically rational actor with practically infinite information, memory and compute capabilities. They will not care about convenience or selection – they can take care of it themselves. The only way to appease them will be to deliver better quality or price.”