“In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI). This was according to the third quarterly ‘2017 E-commerce Performance Index,’ a report from SLI Systems.
- 54% of companies reported they are using or plan to add AI in the future
- 20% expect to add AI within the next 12 months
The most popular applications for AI — among both existing retail users and those that plan to use AI within the next 12 months – are:
- 56% – personalized product recommendations
- 41% – customer service requests
- 35% – chatbots
Of those planning to implement AI:
- 13% plan to build their own technology
- 60% will buy existing technology
- 27% expect to blend build and buy”