16% Of Retailers Using AI, 20% Plan To Add In Next Year (Chuck Martin)

“A new survey of 234 mid-size online retail merchants globally conducted by SLI Systems…Here are the uses of AI by retailers including, those already in use and those planned in the next 12 months:
56% — Personalized product recommendations
41% — Customer service requests
35% — Chatbots

Almost a quarter (24%) of retailers said they don’t understand how AI can be applied to commerce and while more than a third (39%) said they understand AI’s commerce applications, they weren’t sure how it applied to their businesses.” View Full Post

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