Nation’s largest mall gives holiday shoppers AI-based assistance

“The Mall of America has launched a first-of-kind chatbot for shopping malls. Done in collaboration with Satisfi Labs, the location-based AI chatbot program is designed to provide faster customer service to busy holiday shoppers. The chatbot, available on Mall of America’s website, mobile app, and Facebook page, can answer questions in real-time about gifting, food recommendations, and attractions and holiday events happening in the mall, based on a user’s specific location and in real-time.”

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