Will AI Be The Future Of Retail? – Veronika Sonsev


“Friend envisions a bigger opportunity for AI in retail as an enhancement to customer service associates in-store. “Imagine you’re walking into a Home Depot,” Friend says, “what if you could simply use your voice to ask the Home Depot app where the product you want is located and have it show you exactly where it is on a store map? You could avoid sales associates altogether.” Despite AI’s clear limitations today, as the technology improves and its applications feel progressively more human, its role in retail will only become more robust.”

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